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Tel:+49 (0)30 351 26 92 62
FAQ
FAQ

Frequently asked questions and answers

  • Why does the automatic sending to QRZ.com not work?

  • For the automatic function, the Two Factor Authentication must be switched off in the settings on the qrz.com website.
  • How are data from Excel transferred to HAM OFFICE?

  • In this case Heinz, DF9FD has sent us detailed instructions, which we are happy to provide: HamOffice-Daten-importieren-aus-excel.pdf
  • Why are no QSOs transferred to QRZ.com?

  • If the corresponding settings in HAM OFFICE are correct and a transfer to qrz.com has already worked, then it could be because the end date for the logbook has been exceeded at qrz.com. This can be seen at "qrz.com - Logbook - Settings"
  • What to do if the error message "... no such column ..." is displayed when opening the log

  • This can have three causes:

    First possibility: The program starts with a logbook that is empty and has a wrong structure.
    In this case, after clicking away all error messages, you could activate another logbook or the correct logbook via "Logbook - List of logbooks".

    Second possibility: The logbook is opened in an incorrect view.
    In this case you could create a new log under "Logbook - List of logbooks" and then use the "Logbook - Copy" function to copy the QSOs from the faulty log into the new log.

    Third possibility: the log file itself is not physically in order. You could then copy an older Autobackup file into the “Logbook” folder and remove the .BUP extension from the Autobackup file so that the faulty log file is replaced. The Autobackup files are probably in the folder c: \ user \ ... \ documents \ ham office me \ ham office \ backup \ auto in the day folders and are called userlogbuch.db.bup.

  • How can I select multiple QSOs for ADIF export?

  • Option 1: Select the QSOs via "LogCheck" and press the export button under the result list.

    Option 2: Mark QSOs in the QSO input window individually or in the area with the mouse or keyboard. Then right click on a QSO of it. Select "Export" in the menu that now appears

    Option 3: This option is very flexible, but should be explained here with pictures: - Enter a letter for the ADIF export under "Extras - Program options - QSL rcvd / sent". In the picture I took "F". Then you can enter this letter in the QSL input window in a QSO by pressing the keys Alt + F in the "QSLsent" field (or via the menu see image below). Then go to the LogCheck function and list all QSOs with "QSLs contains F". Then export the QSOs. So that the character "F" disappears from these QSOs, you can fill in the following fields in the export options: 1st field "F", 2nd field e.g. "X"

  • How do I bring labels I have created from HAM OFFICE into the HAM Label program?

  • If the HAM OFFICE is version 4 or 5, then call up the menu item "Extras - Import from HAM OFFICE" in HAM Label.
    Otherwise proceed as follows:
    In the program under "Extras - Program options - HAM label", remove the check mark for "Use HAM label".
    Go to "Extras - QSL Print - Label List". Move the bar to a label in the window and then click the "Export" button. A file with the extension .HL3 is generated.
    Now start HAM Label and there "Label - Label List - Import". Enter the .HL3 file that you created earlier. In HAM OFFICE, under "Extras - Program options - HAM label", check the box next to "Use HAM label" and indicate where the HAM label is located.
  • I get no connection with ICOM.

  • If the COM configuration ran correctly, it could be due to a setting on the TRX:
    Set setting: CIV-USB Port - UNLINK from (Remote)
  • Why are loaded EQSL images not saved in the folder?

  • This can be related to the security setting for web access.
    If you uncheck "Access to the Internet via a secure SSL connection" in the main menu of HAM OFFICE under "Extras - Data protection", you should start loading the EQSL- Photos fold. The program then only accesses http instead of https.
  • How can you set up the program to minimize the number of qrz.com queries?

  • In order not to exceed the limit, the automatic qrz.com query can be switched off in HAM OFFICE (Extras - Program options - Callbook & Internet - Settings).
    The query of Name & QTH can also be done manually in the additional window "QSO additional window" (QSO input - options - additional window) and in the additional window web browser (favorites "QRZ.com + current callsign")
    You should also deactivate the option "Automatically fill empty fields from databases when changing" in the QSO input window under "Options - More".
  • Why aren't all QSOs shown in the logbook list?

  • So that the program can display the QSO list smoothly and you can move around easily with the scroll bar, the program is set for sorting the QSOs by date so that only the QSOs of the last quarter are in the List appear.
    If you want to have all QSOs displayed, you will find a drop-down box under the QSO list. It says "quarter", different years, then "all" and "last 100". For example, you select "all".

    If you cannot find this pop-up box, you must first press the "Functions" button under the QSO list so that the remaining buttons and the pop-up box are visible.

    If you are looking for a specific date, what is in the drop-down box will not be taken into account.

    If you only have a few thousand QSOs in the logbook or you are bothered by the restriction, you can go to "Home - Extras - Program options - Animation and performance "change the default value for the drop-down box.

  • Why does the online update only get the message that the updateinfo.txt file cannot be loaded?

  • It is possible that the PC cannot cope with HTTPS (Win XP).
    Download the update directly from the download area of www.hamoffice.de. (If HAM OFFICE is older than version 6.246.1.)
    If you also have HAM LABEL or HAM ATLAS, then uninstall the HAM OFFICE-MasterEdition via the Windows control panel and reinstall it with the current setup file from the download page. (Do not worry, the data will not be lost during the deinstallation, because only program files will be deleted.)
    In the new version you will find the option "secure HTTPS queries" under "Extras - Program options - Callbook & Internet - Settings". Uncheck there. Then the web access from the program should work again and future updates should be possible again as before directly via the program.
    HAM LABEL and HAM ATLAS also have this HTTPS option in the program options.
  • LotW export does not work

  • There could be several reasons for this:
    The LotW certificate may have expired.
    It is possible that the path to the TQSL.exe file is not specified correctly.
    It may be that the Location field is not filled in correctly. (see here: FAQ )
  • Why can I not establish a connection to the WSJT-X program?

  • In order to connect HAM OFFICE directly to WSJT-X via "Extras - Program options - External logs", you need the premium license from HAM OFFICE.
    By default, both programs work on port 127.0.0.1. This must be specified both in HAM OFFICE and in the settings in WSJT-X. The UDP function must also be activated in the WSJT-X settings. If the connection does not work through this, you should enter the word localhost instead of 127.0.0.1. If HAM OFFICE is on a different PC than WSJT-X, the IP addresses of the two PCs or the network name of the PCs must be entered instead of 127.0.0.1 (i.e. IP address or name of the PC in the WSJT-X program the HAM OFFICE is running and in HAM OFFICE the IP address or name of the PC on which WSJT-X is running). A user informed us that it did not work with an IPv4 address but only with an IPv6 address.
    If it still does not work, switch off the antivirus program and the firewall to test it. Possibly these are to blame.
    No other programs should communicate with WSJT-X at the same time.
  • What do I have to specify as the folder for the WSJT-X log file under Program Options-External Logs?

  • So that HAM OFFICE can automatically take over QSOs from WSJT-X, the path to the WSJT-X log file must be entered in HAM OFFICE under "Extras - Program options - External logs". Usually this is c:\Users\..\AppData\Local\WSJT-X\ wsjtx_log.adi, where the two dots stand for the user name.
  • I cannot load any pictures from eQSL, although the login works.

  • Tip from DL6NBS "I have several accounts in eQSL for different working conditions such as with a vacation prefix etc. Among other things, there is also an “old” and “new” database for an identical QTH. These had the same eQSL password.
    Solution:
    A unique password must be assigned for each variant in eQSL. Then you will be redirected to the correct eQSL page and everything will work. "
  • When the program starts, the callsign in CW sounds distorted.

  • The cause could be the Windows sound effects. Simply deactivate them.
  • Läuft HAM Office auch unter Linux?

  • DL3DL has compiled information about HAM Office under Linux: https://dl3dl.jimdo.com/hamoffice-linux/

    Also a mail from Jürgen, DK2FI from 2011: "... just wanted to give you the information that HamOffice also runs very well under Linux with the standard Windows emulation" WINE ". Also the Callbook -CD integration in connection with HamOffice runs without problems under Linux. The configuration used was: Notebook Toshiba Satellite Pro 4600, 256 MB RAM, SuSE Linux 8.2, current version of the Wine Windows Emulator. "

  • TS990S settings for CAT

  • we have a hint from Gerhard, DD4DA:
    Another note about the settings for the TS990s - it is important that both settings: "Handshake" are set in the advanced interface settings, otherwise no data will be received. I now use the settings COM5: 9600,8, n, 1 and RTS / CTS handshake.
  • How can you influence the DXCC information on the callsign?

  • In our database under "Extras - Data Editors - Prefix List" we keep all current DXCC and all deleted DXCC, also with time dependencies. We tend not to include individual callsigns with deviations from the standard in this list. We have such a list invisibly in the background, but it does not claim to be exhaustive either.

    Own entries have a higher priority than our list. You can, for example, store frequently used prefixes or callsigns with your own DXCC assignment under "Extras - Data editors - Own prefix editor". HAM Office accesses this list before the standard list.
    With some callsigns you will be asked during the QSO entry whether DXCC should be assigned to a, b or c. If you select a DXCC there, this selection is also stored in the aforementioned prefix editor. This prefix editor relies on the DXCC prefix being written exactly as it is in the prefix list mentioned above. Otherwise, HAM Office believes that a new DXCC has been added and counts more DXCC accordingly.

    The third type of assignment is the most direct: In the QSO input window, the DXCC for the opposite station is named in the middle. There is a small arrow switch next to it. If you press this, you can assign a different DXCC to the special QSO that is currently in the QSO input. However, this only applies to this QSO.
    If you make the entry for another QSO with this callsign, the standard DXCC of the program is used again.

  • User experience and tips for HAM Label 6

  • We received the following email from Rosel (DL3KWR) and Hardy (DL3KWF)

    The text arrangement is precise and stable (no rubber band effect like e.g. with HL4)
    Design of new QSLs after taking over existing QSLs (save as ...) and changing the ADI log went unproblematic, if each for the new QSL the program was restarted as administrator.
    Graphic elements (lines, circles ...) are expediently closed in front of the text otherwise the lines of text can "slip".
    When selecting data for printing, it happened that the time was missing. After restarting the program the time was there in both the log and print lists. Sorting these lists no longer causes any problems.
    Operating system: Windows 10 Pro 64 Bit

    Tip for users: Do not use "saturated" colors with inkjet printers, as they appear on the cardboard E.g. from QSLShop do not dry fast enough. For example, I use gray RGB 100-100-100 instead of black, red 255-50-50, blue 0-128-255 ... sample is in the appendix. Our printer: IP 7250

    Overall result: The conversion to HO6 / HL6 together with Windows 10 was worth it, also for our large logs. Everything is stable and safe. Thank you very much !!!

  • How do I proceed if I want to get data for two callsigns from eQSL?

  • In HAM OFFICE you can save the EQSL password separately for each activated log in the "Logbook - EQSL" window. This allows the EQSL data to be synchronized separately depending on the activated logbook.
    Sometimes it happens that the EQSL synchronization does not succeed after changing the activated logbook in HAM OFFICE. Then you should change the option "Search for newer versions of the saved pages" in the Internet Explorer under "Internet options - general - settings" to automatically or even to "at every start" or "at every access".
  • Why can't the EQSL images be downloaded?

  • There is various software that suppresses the sending of your own IP. Ehrhart, DF3XZ found out, for example, that when using the FREEDOME program from FSECURE, no EQSL images are actually loaded into the HAM Office. As soon as he turned the program off, it worked in HO. (see also www.df3xz.de)
  • What is the HOCLOUD?

  • The HOCloud is the database on the Internet that records all HO users' online log QSOs. With the OnlineLog settings you can decide which data will be sent up.
    This data is also available as a backup in an emergency, if the hard drive has given up the ghost. An increasing number of users have already made use of it with gratitude.
    The DXCluster function can also access the HOCloud QSOs anonymously - without any sender data. This creates great added value for HAM Office users because there is considerably more cluster information available.
    Another database on the Internet records the call data if they are checked with the small "OK" checkbox. can be saved. These are then available as current call data to all HAM OFFICE users as an update (immediately for HO6, at longer intervals for HO5).
  • Why are no new images downloaded with the "Load eQSL images" function after switching to another logbook?

  • In Internet Explorer, under Internet Options - General - Browser History - Settings, check that there is "Search for a newer version of the saved page" and the item "Every time the website is accessed".
  • Will the settings of the old program be adopted when switching from HAM Office 5 to the new HAM OFFICE .my logbook?

  • When switching, all data from the old HAM Office 5 is transferred to the new HAM OFFICE. This also applies to the window settings, CAT, label, etc. If you work with the classic view in HAM Office 5, you will also find it in the new HAM OFFICE. Basically, after installing and transferring the data from HO5, you can start immediately in HAM OFFICE .my logbook.
  • How is Callbook CD addressed on 64-bit Windows PCs?

  • If there are problems with querying the Callbook CD on a 64-bit Windows PC, then the Callbook should be installed in a generally accessible folder such as C:\CALLBOOK\. The reason is that the Callbook is not a 64-bit program.
  • Why is my HAM OFFICE-OnlineLog not displayed in QRZ.COM?

  • The HAM OFFICE-OnlineLog can be easily integrated as an iFrame at QRZ.COM. This is well described at qrz.com and in HAM OFFICE you only need to copy the text for "Logbook - OnlineLog, eQSL, LotW - QSO lists - Plus for OnlineLog - Settings - more" and paste it into qrz.com.
    But: QRZ.COM sometimes uses secure addresses, which can be recognized by the https: // presented instead of http: //. In this case it can happen that the HAM Office-OnlineLog is not displayed, although everything has been done correctly.
    Solution: The text copied from HAM Office reads http://www.hamoffice.de. If you change that in https://www.hamoffice.de, then it works too.
  • How do I display the HAM Office-OnlineLog for a second callsign?

  • In HAM Office you can create logbooks for different callsigns. If you then use the OnlineLog function, the different HAM Office logbooks are displayed there as a single log under the licensed callsign of the HAM Office user. To separate the online log, you can get a second registration key for the second call sign from us free of charge. This key is then entered in the HAM Office in the "Extras - OnlineLog" window at the top left when the second logbook is active.
  • Why is the annual license being advertised instead of the one-time purchase?

  • It is completely understandable that the 365-day offer is not for everyone. But that's exactly why we still have the option of purchasing an upgrade with an unlimited license, as before. So for someone who doesn't like the new model, everything stays the same.
    Apart from that, the new model is also quite suitable for many, which is why we introduced it. For some, it is financially advantageous if they only have to pay EUR 12 instead of EUR 45. Even if this occurs annually, it is manageable for those who have little money.
    At least as important, however, are those users who wish that new, large functions would not only be added to the program in a few years' time, but more regularly if, for example, they have proposed a new function themselves. With an annual license you then have an advantage.
    For us, the annual license is not a financial advantage for the foreseeable future, because we will then be challenged in a completely different way.
  • Can it be installed on a NAS drive?

  • Info from OM Kordsmeyer:

    Maybe a little hint about installing the program package on a NAS drive.
    This has an assigned LW letter for me, which, however, cannot be addressed when the program is installed.
    But where there is a will, there is also a way:
    With the IP in front it goes:\\192.168.1.100\NAS\Programs\ - or whatever the path will or is.
    So I can access HO from all computers.

  • How can I add further operating modes?

  • So that modes unknown to the program can be taken into account in the statistics, please enter these modes under . In the following figure, the switches to be operated are marked in red. Several modes are separated by semicolons.

    You can then specify that the newly added modes are displayed in the selection table in the QSO input window . To do this, drag the desired modes from left to right in the lower window. Modes that you do not use can be deleted in the table on the right.

  • Do the programs also run on a Mac?

  • In principle, these programs are not written for the Mac, but you can work around it, as Peter, HB9TRR shows in the following:

    I have been using your software, Ham Office and Ham Atlas for many years. As a Mac user, I always had the AFU programs running on a Windows laptop. That always bothered me, but I still didn't want to do without the great logbook.
    In the meantime I have changed everything. I am using Parallel Desktop 11 with Windows 10 on my iMac. Your programs run excellently under this configuration and there are no problems with either the CAT control or the online connection to various clusters or e.g. QRZ.COM.

    Important points to consider: The Ham Office databases should also be saved on the virtual machine during installation. The browser of the virtual Windows machine must be used for the updates so that everything runs smoothly.

    All programs run in the Windows window or, as I prefer, in Coherence mode.

  • Do the programs also run on a Windows 10?

  • Info from Klaus, DK1AX about use under Win10:

    "On the first day when Win10 was available, I updated my laptop (HP) to Win10. I did not take the" ballast "with me and then reloaded HO5. The program runs PERFECT! I find it is much faster than Win7 and I have NOT noticed any problems ... "
  • QSO input window does not close

  • Most likely this has to do with the CAT interface.
    Under "Extras - Program Options - CAT Interface" you will find the option "End after a delay", which you should activate. If that doesn't help, please try the "Savemode" option on TRX1.
    If that doesn't help either, then: If you often don't have your TRX on, then deactivate the “start automatically” option there and, if necessary, start the CAT function using the small switch “cat” in the QSO input window to the left of the small flag window.
    However, if you always use “CAT”, then press this small button to terminate the CAT connection before closing the QSO input window.
  • Too few characters are printed out with a placeholder.

  • If you click on the placeholder “Call” on the drawing area, you will find the “Format” field in the “Advanced Properties” tab. Please increase the number of "c" characters there.
    Also make sure that there is no checkmark next to the option “Fill in with text”.
  • No connection is established with the DXCluster.

  • This could be related to a firewall.
    HAM Office tries to open a Telnet connection via a port such as 8000.
    If a firewall prevents that, it won't work.
    Please try a different cluster address first under "DXCluster - Settings - Telnet Activation". (e.g. DB0SUE)
    If it still doesn't work, then deactivate the anti-virus program's firewall to test it.
  • LotW export does not work

  • Info from Harald (DG3IS): The security settings of Internet Explorer 9 were to blame. I have now again approved the ARRL / LotW website as a secure page under "Extras" - "Internet Options" - "Privacy" - "Sites".
    When that wasn't enough and an error message came up when surfing the LotW site, I checked the following items under "Extras" - "Internet Options" - "Advanced":
    - Allow executions of active content in files on the local computer
    - Use TLS 1.0
    Now I was able to call up the LotW website with IE 9.
    Then I successfully carried out the LotW import using Hamoffice.
  • What can I do with script error messages in HAM Office?

  • The web browser built into HAM Office is not quite as flexible as the large web browsers. If there are more and more script error messages on your computer, then set the Internet Explorer security level to "High". This suppresses scripts.
  • An image cannot be scanned in the mask editor of the label printing module.

  • HAM Label uses a Windows Twain interface. This may be a different interface than the one used by the scanner itself. The problem could therefore be that the scanner is not using this interface correctly. It is also possible that the scanner creates the file in a format that the HAM label does not recognize. You may have the option of telling the scanner to save the scan file as a BMP or JPG file. A bug in the HAM Label program itself is rather unlikely. There may also be the reason that the file is scanned in with too high a resolution. A scan with 72 dpi is sufficient for HAM labels. You only need 150 dpi and more if you want to print out the scan yourself afterwards in high resolution.
  • HAM Office freezes when using IP5 tunneling

  • It does not necessarily have to freeze, but if it does, then deactivate IP5 (Teredo Tunneling Pseudo Interface)
  • What should be done if the message "Host address not found" is displayed?

  • Your Telnet cluster is obviously no longer reachable.
    Call up "DXCluster - Settings" in the main menu in the start window and change the cluster address (e.g. db0sue) under the menu item "Telnet - Activation".
  • I want to switch from ald Windows to a new Windows. How do I get my logbooks on the new computer so that I can continue to use the logs?

  • Depending on the computer configuration, there are different ways
    if the new operating system is installed on the old PC , then
    • back up the HAM Office data via the HAM Office menu item "Extras - Data backup - Back up data ... (Backup ) "on a stick or another hard drive. Select the data backup type "full backup".
    • Check whether all data is on the stick or on the second hard drive.
    • Now install the new operating system.
    • < li> If you have only carried out an update of the operating system, HAM Office may still be on the computer afterwards. In this case, uninstall HAM Office.
    • Reinstall HAM Office. We recommend the current version from www.hamoffice.de, but you can also use the CD.
    • Start HAM Office and enter the old registration key.
    • Call up HAM Office the menu item "Extras - OnlineUpdate" and only update the program update there. (That doesn't necessarily have to be the case, but it doesn't hurt)
    • Now call the menu item "Extras - Data backup - Read data from ... (Restore)" in HAM Office and select the stick or folder there on the other hard drive on which the backup files are located. Gradually follow the steps in the backup wizard and also note how you answer the security question.
    • HAM Office now reads in all old data - including all settings data - so that you can continue working with the program immediately.
    If the new operating system is installed on a new PC or a new PC has been purchased , then
    • back up the HAM Office data on the old PC via the HAM Office menu item "Extras - Data backup - Data ... save (backup) "on a stick. Select the data backup type "full backup".
    • Install HAM Office on the new PC. We recommend the current version from www.hamoffice.de, but you can also use the CD.
    • Start HAM Office and enter the old registration key.
    • Call up HAM Office the menu item "Extras - OnlineUpdate" and only update the program update there. (That doesn't necessarily have to be the case, but it doesn't hurt)
    • Now call the menu item "Extras - Data backup - Read data from ... (Restore)" in HAM Office and select the stick on which the backup files are located. Gradually follow the steps in the backup wizard and also note how you answer the security question.
    • HAM Office now reads in all old data - including all settings data - so that you can continue working with the program immediately.
    If you switch from HAM Office 3 or 4 to HAM OFFICE my logbook at the same time , then install HAM Office .my logbook before changing the operating system and select the menu item "Logbook - Import". The data from HAM Office 3 or 4 will be transferred to the new program.
    Now you can proceed as described above.
  • What can you do with the message "Canvas / picture does not allow drawing"?

  • Usually this is an indication that graphics resources are exhausted or that an image is being drawn too large. But it can also have other causes.
    An OM wrote to us: I have not only set the parameter "Run as administrator" in the properties of the file for the application (exe), but now also for the shortcut on the desktop and refers to the exe. And look there: now it's quiet.
  • Rotor control for Alpha Spid?

  • You can use the device control of the rotor to set which protocol it works with. Set the Hygain or Yaesu mode. In one of the modes it will work. Please also note the baud numbers 1200 and 1 stop bit.
  • I have a HAM Office 4 on an old PC and would like to install HAM Office on a new PC. How do I get the data into the new program?

  • We suggest installing HAM Office on both the old and the new PC.
    On the old PC, first call up in HO to transfer the data from HO4 to HO.
    Then create a data backup on this PC in HO via and read re-enter this on the new PC via .
  • Where can I find the diploma files for the diploma module?

  • The database with the diploma tenders can be found here: http://diplome.df0blm.de/download.html
    The ZIP file must be extracted into the HAM Office diplom directory.
    A huge selection of ready-made filters for diploma evaluations can be found in the downloads from www.hamdiplom.de .
    You can also download it there as a ZIP file and unzip it into the HAM Office diplom directory.
  • How do I install two HAM Office programs on one PC?

  • The HAM Office installation program only allows a one-time installation on a PC. To install two programs, proceed as follows:

    Variant 1: During the installation of the first program, you do not specify two different folders as target directories for the program and data, but always the same folder. This folder must not be located in the main "Applications" folder. After the installation all files and folders of HAM Office are in this one folder. The program will NOT start at the end of the installation.
    A new folder will now be created on the hard drive. Everything that is contained in the other folder is copied into this new folder.
    You then have two folders on the hard disk, each containing all data and files.
    HAM Office can now be started in each of the two folders and the relevant registry key can be entered

    Variant 2: If HAM Office is already installed on the PC, then you create a new folder for the second program. This folder must not be in the main "Programs" folder.
    After that, all files and folders from the installed program will be copied into this new folder. It is very likely that the program files of the existing program are in c: \ programs (x86) and the data files in "My Documents".
    The new folder then contains all of the HAM Office data and files.
    HAM Office can now be started in this folder. After calling up the menu item "Help - Info", the second registration key can be entered after clicking on the existing callsign.

  • During the eQSL comparison from HAM Office, I get the message "ID not found in eQSL ADI file".

  • This is very likely a login error. Check the eQSL login data for "Logbook - eQSL" in the HAM Office program. Often the nickname is misspelled, so that the login in eQSL succeeds, but the correct logbook cannot be found there.
    You can check this by opening the file eqsl .adi opens with a text program. There is then a comment from eQSL.
  • What to do in the event of a message: The property Visible cannot be changed in OnShow or OnHide

  • To switch off this message, proceed as follows: Please deactivate the option "Close main window when QSO input window is open" under "Extras - Program options - Animation & performance". There must therefore no longer be a tick there.
  • CAT does not work with a new PC

  • It is possible that the automatic flow control is switched off in the Windows device properties of the serial interface, then please check the box here
  • Does HAM Office also run under Windows 8?

  • Yes, all ARCOMM HAM programs also run under Windows 8. We always recommend the latest version, as it is adapted to the new operating system.

    Since the end of November 2009, the HAM Office installation program has been installing the data by default in the "Documents" or "My Documents" folder. This folder can be changed during installation. During the installation you will now be asked whether the installation should be created for the current user or for all users. This means that the procedure listed below is no longer necessary.

    HAM Office owners who have already completely installed their program under one of these two operating systems in the "Applications" folder should - if necessary - proceed as follows:
    1. Call up HAM Office "Extras - Data backup - Backup - all files" and create a data backup.
    2. Uninstall HAM Office
    3. Reinstall HAM Office with the current full version
    4. Read back the data backup via "Extras - Data backup - Restore".

    (Windows 7 and Vista are registered trademarks of Microsoft)
    Since the end of November 2009, the HAM Office installation program has been installing the data by default in the "Documents" or "My Documents" folder. This folder can be changed during installation. During the installation you will now be asked whether the installation should be created for the current user or for all users. This means that the procedure listed below is no longer necessary.

    HAM Office owners who have already completely installed their program under one of these two operating systems in the "Applications" folder should - if necessary - proceed as follows:
    1. Call up HAM Office "Extras - Data backup - Backup - all files" and create a data backup.
    2. Uninstall HAM Office
    3. Reinstall HAM Office with the current full version
    4. Read back the data backup via "Extras - Data backup - Restore".
    (Windows 7,8 and Vista are registered trademarks of Microsoft)
  • PowerSDR and HAM Office

  • Info from DJ1YG:
    Steps for coupling HamOffice with PowerSDR for the various Flex TRX under Windows 7 / 32bit; for other operating systems it should work the same way:
    1. Get the com0com program from the Internet, install it (see appendix) and use it to set up 1 pair of virtual com interfaces, e.g. com 7 and com 17. 2. The CAT interfaces from HamOffice and PowerSDR each offer several emulations of commercial transceivers; I have set the Kenwood TS480 in HamOffice and PowerSDR.
    3. HamOffice I then assigned port com7 and PowerSDR to port 17 and that was it!
    The coupling works fine in both directions.
    Working with the coupled programs, on the other hand, requires special concentration because the mouse and keyboard (which are used in both programs) are only active in the program that is currently in focus; If, for example, I have just changed the frequency in PowerSDR with a mouse or keyboard and then want to enter a call in HamOffice with the keyboard, I must first transfer the focus from PowerSDR to HamOffice with a mouse click. In principle, the transfer is also quite cumbersome with ALT + Tab.
  • "Location" in LotW window

  • Under certain circumstances you have a different log name in the TQSL program than in the LotW web. This must be entered in HAM Office. If TQSL says "DL0HAM - Berlin" under Location (that is the log name there), "Berlin" must be written to "Location" in HAM Office LotW window.
  • LotW import not possible if Internet Explorer 9 is installed

  • "Under Internet options, advanced, deactivate the option "Do not save encrypted pages on disk."
  • Settings for FA SDR transceivers

  • With Hamoffice CAT, set Kenwood TS 2000 and baud rate 57600. To set up a virtual comport, you need "vcomconfigurator" (from the Internet). This solution applies to the radio amateur's FA SDR transceiver.
  • Settings TenTec OMNI VII

  • TRX TENTEC type OMNI VII
    COM 1 no STOP Baud 57600
    with the extension setting RTS and DTR to handshake
  • Change decimal places for frequency in the QSL printout

  • If the frequency is printed with fewer decimal places than required, then please start editing the label with the mask editor. There you click with the left mouse button on the placeholder and select the tab "extended properties" in the properties bar. The "Format" field is located there. Add a point after the last 9 and then as many 9's as you want decimal places.
  • Help is not displayed

  • Info from Torsten, DL9GTB: It is a Windows problem and therefore occurs in many programs. The solution is to right-click on "ho.chm" - Properties - and allow access to files from other computers.
  • Frequency offset on the IC7600

  • In the main menu of the IC7600 under “OTHERS” there is the submenu item “SSB / CW Synchronous Tuning” with the positions OFF and ON. With OFF the set QRG does not change, with ON the displayed QRG is shifted when the operating mode is switched between SSB and CW. The amount by which the frequency is shifted differs depending on the CW / PITCH setting (control in the middle right on the front panel). The whole thing can be read in the operating instructions on page 133 under Chapter 10 SET MODE.
  • Update management only shows old information

  • If you have Vista, please set the option "Start program as administrator" for the file ho4supportcenter.exe. We have described this on the homepage and in the program under the menu item "Extras - Installation instructions". Otherwise, please delete the cache of your Explorer, possibly also that of the Internet Explorer, if you are using a different one. The cache can also be cleared using "Disk Cleanup" under Start> Programs> Accessories> System Programs.
  • Complete US state in all QSOs after import

  • Helmut, DF7ZS gave us good instructions on how to fill in all entries for US state and county in an imported file.
  • LogCheck queries with numerical values ??(e.g. Pwr)

  • LogCheck only compares strings. If you search for all entries with Pwr <6, Pwr entries with 10,25,50,100 also appear because the first letter is smaller than 6. To solve the problem, you have to create the LogCheck query as follows:

    eig.pwr <6
    eig.pwr <> 10
    eig.pwr <> 25
    eig.pwr <> 50
    eig.pwr <> 100
  • Label printing with Dymo Labelwriter

  • With HAM Label you can also print out labels using the Dymo Labelwriter. Create a card with the dimensions of the Dymo label in HAM Label under the menu item "Data - Card formats". The design can now be done on this card with the HAM label. When printing, a page feed is generated after each Dymo label.

    The printout can then also be made from HAM Office
  • Telnet and Pinnacle

  • Info from DF6QP

    Hello Mr. Kohnke,

    For information only, I have now solved the problem for myself, but it was very difficult and it took hours and days of reading on the Internet and trying out new options over and over again until I had the solution. Therefore, I would like to present this to you for others as a possible solution to this error message.

    In the directory C: windows (also a different name depending on the operating system) system32driversetc there must be a file with the name "Protocol" with the following or similar content:

    # Copyright (c) 1993-1999 Microsoft Corp.
    #
    # This file contains the internet protocols according to
    # RFC 1700 (Assigned Numbers).
    # Edit this file with an ASCII editor.
    #
    # Format:
    #
    # [Alias ??...] [# ]
    ip 0 IP # Internet Protocol
    icmp 1 ICMP # Internet Control Message Protocol
    ggp 3 GGP # Gateway-Gateway Protocol
    tcp 6 TCP # Transmission Control Protocol
    egp 8 EGP # Exterior Gateway Protocol
    pup 12 PUP # PARC Universal Packet Protocol
    udp 17 UDP # User Datagram Protocol
    hmp 20 HMP # Host Monitoring Protocol
    xns-idp 22 XNS-IDP # Xerox NS IDP
    rdp 27 RDP # "Reliable Datagram" Protocol
    rvd 66 RVD # WITH Remote Virtual Disk

    because a parameter in the Windows registry refers to this file with the command "regedit" under
    Hkey_local_machinesystemcurrentControlSetServices cpipparameters there is the point "DataBasePath" with the value:
    "% SystemRoot% System32driversetc" and "DataBase" apparently means this protocol file. For me it was the case that this file was not in the above location but it was there, but somewhere else under C: windowssystem32driverspinnacleetc. Pinnacle is a video editing program that I use. When installing an update for this program, the file must apparently have been moved for whatever reason. After I have copied a copy of this log file into the original directory, the Telnet connection is running again under HamOffice and other programs. Small cause, big effect, probably nobody thinks of it right away, that's why I wrote it to you.

    vy 73 de

    Ulla Hymmen DF6QP
  • Update management under Linux

  • Info from DG1PSI

    "I'm using Ham Office 3 under Linux (Wine or Crossover Office from Codeweavers). Except for the update management, everything works fine (I haven't tried printing yet). The background is the TRichEdit Control from Delphi. This appears with Wine still causes massive problems (exception + program crash). The remedy is the following entry in the user.reg file (in the .wine directory):

    [Software \ Wine \ AppDefaults \ hamoffice3.exe \ DllOverrides] 1130759730

    "riched20" = "native"

    The content of the RichEdit control is not displayed, but the update works. "
  • Kepler data for SAT module

  • The Kepler data will no longer be generally available after March 31, 2005 and will be under the control of the US government, the Department of Defense (DoD).
    Since the transfer of data or technical information is only permitted with the express permission of the DoD, you should open your own account on the Space-Track homepage (http://www.space-track.org/). "Ham Radio Operator" can be given as the reason. Dr.Kelso will discontinue the celestrak.com and NASA "GSFC OIG" database. If the application has been accepted and the account is opened, a temporary password and further instructions will be emailed to you within 1 to 2 days. After the first login you have to change the password. This must be 8 characters long and made up of upper and lower case letters and numbers, at least one of the three. After logging in with your personal password, you can then download your Kepler data. (HB9SKA)
  • The Telnet-DXCluster does not seem to be working

  • There are usually two problems here:
    1. A firewall is installed on the computer that does not allow HAM Office access to the Internet. Usually the error message appears that no connection could be established.
    2. After dialing into the Telnet-DXCluster, the message "Login" appears in the monitor window. Now enter your call sign in the line below the monitor list or via the "Cmd" switch. You are logged in there. This message is often overlooked.
  • DXCluster with PTC II

  • To operate the DXCluster with PTC IIe, Norbert, DH1NK wrote us the following init commands for HAM Office:

    ESC q
    ESC q
    ESC term 0
    ESC pac s 0
    ESC pac txd 400
    ESC pac mon 6
    ESC pac user 0
    ESC pac baud 1200 (or 9600, depending on the TRX)
    ESC bri 6
    ESC pac
  • The statistics do not count /A and /MM QSOs. What can I do?

  • Please call up the menu item and there the tab .

    Activate there that the statistics should also be counted for /A and /MM.
  • How do I ensure that certain values ??are always given for new QSOs after a restart?

  • To specify fixed values for QSO fields, please proceed as follows: Open the "QSO" input window. Press the "Options" button at the top of this window. In the options window you can find input fields at the top left in which you can enter the default values.
  • After importing from another log, I have a lot of Area entries for callsigns with different DXCC. Can you just remove them?

  • To remove the unwanted area entries, please proceed as follows: Open the "QSO" input window. Press the "Options" button at the top of this window. In the options window there is the selection field "For which callsigns are entries allowed in the area field?". Activate "xxxx callsign, domestic only" here. (xxxx = your DXCC) Accept this setting and close the options window and then the entire input window so that the start screen appears again. Now call up the menu item "Logbook - data synchronization", activate the field "Area 1" and the field "Statistics" with a tick and then start the data synchronization. The program now removes all area entries that do not belong to your DXCC.
  • Is HAM Office also suitable for blind OM?

  • HAM Office works very well with software for the blind that implements the program acoustically. You can obtain further information on this as well as a contact address from our hotline.
  • I cannot import my old log. What should I do?

  • Did you heed the advice on the logbook import here on the homepage?
    Send us an email with the file you want to import attached. We then see what is not working properly and find a solution.
  • When I enter the Area number in the QSO mask, an incorrect Area name is displayed.

  • The HODOK.IX file is located in your HAM Office directory. This file does not appear to be correct. Please delete this file from the HAM Office directory and then start the program. This file is then rebuilt and works correctly. (only HAM Office 3 to 5)
  • What does auto selection mean in the logbook options?

  • With the logbook option "Auto selection" you can decide for yourself whether the input fields should be blue (i.e. completely marked) when you reach them with the keyboard or not. When the auto selection is activated, they are blue and you can overwrite them immediately, while in the other case the cursor jumps to the beginning of the input field and you can change individual letters.
  • Why does England have a white flag with a red cross?

  • The flag mentioned is that of England. The program includes different flags for England, Scotland, Wales etc chosen to differentiate the DXCC. The flag of England shows the red Cross of St. George on a white background. St. George is the patron saint and national saint of England.
  • Why is no DXCC assigned to the QSO if the call / MM or similar is followed?

  • Certain suffixes exclude the QSO from the DXCC statistics or other statistics, as these QSOs are not counted for the usual awards according to official rules. If you want to change that, you can set the behavior of the program under "Extras - Program options - Call suffix".
  • If I add a /LH as a suffix to the call, the program shows DXCC "Sweden" even though it is a Lighthouse QSO. How can I changed it.

  • Please add the suffix "LH" in the column "Suffix" under "Extras - Program options - Call suffix". All other settings remain as they are. The program then recognizes that LH is a suffix with a special meaning and not an afterthought for the country.
  • Is the registration tied to a callsign, or can I use that for callsigns within the family as well?

  • We will be happy to create a new registration key for family members in the same household. You can then use this registration key to install HAM Office for another family member. This new registration key costs nothing.
  • How do I connect the USB interface on the PC to the TNC?

  • At www.digitus.de there is information for a USB-RS232 adapter.
  • DXCluster in TNC host mode

  • TNC-Init: must be in: ESC JHOST 0 (zero)

    Handshake CTS / RTS
    Parity none, data bits 8, stop bits 1
  • No message is displayed in the DXCluster Monitor. What to do?

  • Please first check whether you are connected to the TNC. This is displayed below the monitor window. If this is the case, please check in the setup of the cluster window under whether the following line is there:
    ESC M UISC

    Enter this if necessary and restart the program.
  • Why can't I download the version shown? (Always get an older version.)

  • The latest version is actually always available for download on the Internet. Sometimes it is possible, however, that you do not get this when you download it, but rather an older version. However, this is not due to the website, but to proxy servers interposed on the Internet, which cache the older version instead of the latest. The proxies can often be switched off via the Internet access settings. Or try the update later.
  • How does the data synchronization between two computers take place?

  • There are different ways to do this:

    1. : Complete synchronization of the programs.

    2. : QSOs of a certain period can be transferred from one computer to the other via the network or any data carrier.

    3. : The current log is written to a USB stick and can be read on the other computer. The current logbook is overwritten on the other computer.

    4. : Selected logbook data can be written as an ADIF file to any data carrier and read into a new or existing log on the other computer.
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